THE GENERAL
Hospital Information
| Facility Name | THE GENERAL |
|---|---|
| Address | 3600 FLORIDA BLVD, SUITE 2020 Baton Rouge, LA 70806 |
| County | E. BATON ROUGE |
| Hospital Type | Acute Care Hospitals |
| Ownership | Voluntary non-profit - Private |
| Emergency Services | Yes |
| Phone | (225) 381-6393 |
Quality Measures & Clinical Outcomes
Other Measures
| Measure | Score | vs. National |
|---|---|---|
| — | — | |
| — | — | |
| Emergency department volume | medium | — |
| Global Malnutrition Composite Score 5 | Not Available | — |
| Global Malnutrition Composite Score: Malnutrition Diagnosis Documented 5 | Not Available | — |
| Global Malnutrition Composite Score: Malnutrition Risk Screening 5 | Not Available | — |
| Global Malnutrition Composite Score: Nutrition Assessment 5 | Not Available | — |
| Global Malnutrition Composite Score: Nutritional Care Plan 5 | Not Available | — |
| Hospital Harm - Severe Hyperglycemia 5 | Not Available | — |
| Hospital Harm - Severe Hypoglycemia 5 | Not Available | — |
| Hospital Harm - Opioid Related Adverse Events 5 | Not Available | — |
| Hybrid Hospital-Wide All-Cause Risk Standardized Mortality Rate Based on 80 patients | 4.1 | No Different Than the National Rate |
| Safe Use of Opioids - Concurrent Prescribing Based on 489 patients | 17 | — |
| Severe Sepsis 3-Hour Bundle Based on 60 patients 2 | 80 | — |
| Severe Sepsis 6-Hour Bundle Based on 27 patients 2 | 89 | — |
Complications
| Measure | Score | vs. National |
|---|---|---|
| Rate of complications for hip/knee replacement patients 5 | Not Available | Not Available |
Healthcare-Associated Infections
| Measure | Score | vs. National |
|---|---|---|
| Central Line Associated Bloodstream Infection (ICU + select Wards): Lower Confidence Limit 13 | Not Available | Not Available |
| Central Line Associated Bloodstream Infection (ICU + select Wards): Upper Confidence Limit 13 | Not Available | Not Available |
| Central Line Associated Bloodstream Infection: Number of Device Days | 397 | Not Available |
| Central Line Associated Bloodstream Infection (ICU + select Wards): Predicted Cases | 0.320 | Not Available |
| Central Line Associated Bloodstream Infection (ICU + select Wards): Observed Cases | 0 | Not Available |
| Central Line Associated Bloodstream Infection (ICU + select Wards) 13 | Not Available | Not Available |
| Catheter Associated Urinary Tract Infections (ICU + select Wards): Lower Confidence Limit 13 | Not Available | Not Available |
| Catheter Associated Urinary Tract Infections (ICU + select Wards): Upper Confidence Limit 13 | Not Available | Not Available |
| Catheter Associated Urinary Tract Infections (ICU + select Wards): Number of Urinary Catheter Days | 847 | Not Available |
| Catheter Associated Urinary Tract Infections (ICU + select Wards): Predicted Cases | 0.653 | Not Available |
| Catheter Associated Urinary Tract Infections (ICU + select Wards): Observed Cases | 0 | Not Available |
| Catheter Associated Urinary Tract Infections (ICU + select Wards) 13 | Not Available | Not Available |
| SSI - Colon Surgery: Lower Confidence Limit 12 | Not Available | Not Available |
| SSI - Colon Surgery: Upper Confidence Limit 12 | Not Available | Not Available |
| SSI - Colon Surgery: Number of Procedures 12 | Not Available | Not Available |
| SSI - Colon Surgery: Predicted Cases 12 | Not Available | Not Available |
| SSI - Colon Surgery: Observed Cases 12 | Not Available | Not Available |
| SSI - Colon Surgery 12 | Not Available | Not Available |
| SSI - Abdominal Hysterectomy: Lower Confidence Limit 12 | Not Available | Not Available |
| SSI - Abdominal Hysterectomy: Upper Confidence Limit 12 | Not Available | Not Available |
| SSI - Abdominal Hysterectomy: Number of Procedures 12 | Not Available | Not Available |
| SSI - Abdominal Hysterectomy: Predicted Cases 12 | Not Available | Not Available |
| SSI - Abdominal Hysterectomy: Observed Cases 12 | Not Available | Not Available |
| SSI - Abdominal Hysterectomy 12 | Not Available | Not Available |
| MRSA Bacteremia: Lower Confidence Limit 13 | Not Available | Not Available |
| MRSA Bacteremia: Upper Confidence Limit 13 | Not Available | Not Available |
| MRSA Bacteremia: Patient Days | 12540 | Not Available |
| MRSA Bacteremia: Predicted Cases | 0.524 | Not Available |
| MRSA Bacteremia: Observed Cases | 0 | Not Available |
| MRSA Bacteremia 13 | Not Available | Not Available |
| Clostridium Difficile (C.Diff): Lower Confidence Limit | 0.011 | No Different than National Benchmark |
| Clostridium Difficile (C.Diff): Upper Confidence Limit | 1.073 | No Different than National Benchmark |
| Clostridium Difficile (C.Diff): Patient Days | 12540 | No Different than National Benchmark |
| Clostridium Difficile (C.Diff): Predicted Cases | 4.597 | No Different than National Benchmark |
| Clostridium Difficile (C.Diff): Observed Cases | 1 | No Different than National Benchmark |
| Clostridium Difficile (C.Diff) | 0.218 | No Different than National Benchmark |
Immunization
| Measure | Score | vs. National |
|---|---|---|
| Healthcare workers given influenza vaccination Based on 178 patients | 31 | — |
Mortality
| Measure | Score | vs. National |
|---|---|---|
| Death rate for heart attack patients 1 | Not Available | Number of Cases Too Small |
| Death rate for CABG surgery patients 5 | Not Available | Not Available |
| Death rate for COPD patients 1 | Not Available | Number of Cases Too Small |
| Death rate for heart failure patients 1 | Not Available | Number of Cases Too Small |
| Death rate for pneumonia patients Based on 33 patients | 14.7 | No Different Than the National Rate |
| Death rate for stroke patients 1 | Not Available | Number of Cases Too Small |
Outpatient Procedures
| Measure | Score | vs. National |
|---|---|---|
| Average (median) time all patients spent in the emergency department before leaving from the visit, including psychiatric/mental health patients and patients who were transferred to another facility. A lower number of minutes is better Based on 366 patients | 194 | — |
| Average (median) time patients spent in the emergency department before leaving from the visit A lower number of minutes is better Based on 273 patients | 172 | — |
| Average (median) time patients spent in the emergency department before leaving from the visit- Psychiatric/Mental Health Patients. A lower number of minutes is better Based on 74 patients | 294 | — |
| Average (median) time transfer patients spent in the emergency department before leaving from the visit. A lower number of minutes is better Based on 25 patients | 372 | — |
| Left before being seen Based on 20,868 patients | 3 | — |
| Head CT results 1, 3 | Not Available | — |
| Endoscopy/polyp surveillance: appropriate follow-up interval for normal colonoscopy in average risk patients 5 | Not Available | — |
| Improvement in Patient's Visual Function within 90 Days Following Cataract Surgery 5 | Not Available | — |
| ST-Segment Elevation Myocardial Infarction (STEMI) 1 | Not Available | — |
Patient Safety
| Measure | Score | vs. National |
|---|---|---|
| Pressure ulcer rate Based on 464 patients | 0.52 | No Different Than the National Rate |
| Death rate among surgical inpatients with serious treatable complications 7 | Not Available | Not Available |
| Iatrogenic pneumothorax rate Based on 634 patients | 0.21 | No Different Than the National Rate |
| In-hospital fall-associated fracture rate Based on 637 patients | 0.27 | No Different Than the National Rate |
| Postoperative hemorrhage or hematoma rate 7 | Not Available | Not Available |
| Postoperative acute kidney injury requiring dialysis rate 7 | Not Available | Not Available |
| Postoperative respiratory failure rate 7 | Not Available | Not Available |
| Perioperative pulmonary embolism or deep vein thrombosis rate 7 | Not Available | Not Available |
| Postoperative sepsis rate 7 | Not Available | Not Available |
| Postoperative wound dehiscence rate 7 | Not Available | Not Available |
| Abdominopelvic accidental puncture or laceration rate 1 | Not Available | Number of Cases Too Small |
| CMS Medicare PSI 90: Patient safety and adverse events composite 1 | Not Available | Not Available |
Sepsis Care
| Measure | Score | vs. National |
|---|---|---|
| Appropriate care for severe sepsis and septic shock Based on 60 patients 2 | 72 | — |
| Septic Shock 3-Hour Bundle 1, 2, 3 | Not Available | — |
| Septic Shock 6-Hour Bundle 1, 2, 3 | Not Available | — |
Stroke Care
| Measure | Score | vs. National |
|---|---|---|
| Discharged on Antithrombotic Therapy Based on 36 patients | 89 | — |
| Anticoagulation Therapy for Atrial Fibrillation/Flutter 5 | Not Available | — |
| Antithrombotic Therapy by End of Hospital Day 2 Based on 29 patients | 90 | — |
Venous Thromboembolism
| Measure | Score | vs. National |
|---|---|---|
| Venous Thromboembolism Prophylaxis Based on 1,588 patients | 67 | — |
| Intensive Care Unit Venous Thromboembolism Prophylaxis 5 | Not Available | — |
Patient Experience (HCAHPS Survey)
Based on 28 completed surveys. Response rate: 4%.
Patients who reported that their nurses "Always" communicated well
Patients who reported that their nurses "Sometimes" or "Never" communicated well
Patients who reported that their nurses "Usually" communicated well
Nurse communication - linear mean score
Nurse communication - star rating
Patients who reported that their nurses "Always" treated them with courtesy and respect
Patients who reported that their nurses "Sometimes" or "Never" treated them with courtesy and respect
Patients who reported that their nurses "Usually" treated them with courtesy and respect
Patients who reported that their nurses "Always" listened carefully to them
Patients who reported that their nurses "Sometimes" or "Never" listened carefully to them
Patients who reported that their nurses "Usually" listened carefully to them
Patients who reported that their nurses "Always" explained things in a way they could understand
Patients who reported that their nurses "Sometimes" or "Never" explained things in a way they could understand
Patients who reported that their nurses "Usually" explained things in a way they could understand
Patients who reported that their doctors "Always" communicated well
Patients who reported that their doctors "Sometimes" or "Never" communicated well
Patients who reported that their doctors "Usually" communicated well
Doctor communication - linear mean score
Doctor communication - star rating
Patients who reported that their doctors "Always" treated them with courtesy and respect
Patients who reported that their doctors "Sometimes" or "Never" treated them with courtesy and respect
Patients who reported that their doctors "Usually" treated them with courtesy and respect
Patients who reported that their doctors "Always" listened carefully to them
Patients who reported that their doctors "Sometimes" or "Never" listened carefully to them
Patients who reported that their doctors "Usually" listened carefully to them
Patients who reported that their doctors "Always" explained things in a way they could understand
Patients who reported that their doctors "Sometimes" or "Never" explained things in a way they could understand
Patients who reported that their doctors "Usually" explained things in a way they could understand
Patients who reported that staff "Always" explained about medicines before giving it to them
Patients who reported that staff "Sometimes" or "Never" explained about medicines before giving it to them
Patients who reported that staff "Usually" explained about medicines before giving it to them
Communication about medicines - linear mean score
Communication about medicines - star rating
Patients who reported that when receiving new medication the staff "Always" communicated what the medication was for
Patients who reported that when receiving new medication the staff "Sometimes" or "Never" communicated what the medication was for
Patients who reported that when receiving new medication the staff "Usually" communicated what the medication was for.
Patients who reported that when receiving new medication the staff "Always" discussed possible side effects
Patients who reported that when receiving new medication the staff "Sometimes" or "Never" discussed possible side effects
Patients who reported that when receiving new medication the staff "Usually" discussed possible side effects
Patients who reported that NO, they were not given information about what to do during their recovery at home
Patients who reported that YES, they were given information about what to do during their recovery at home
Discharge information - linear mean score
Discharge information - star rating
Patients who reported that NO, they did not discuss whether they would need help after discharge
Patients who reported that YES, they did discuss whether they would need help after discharge
Patients who reported that NO, they did not receive written information about possible symptoms to look out for after discharge
Patients who reported that YES, they did receive written information about possible symptoms to look out for after discharge
Patients who reported that their room and bathroom were "Always" clean
Patients who reported that their room and bathroom were "Sometimes" or "Never" clean
Patients who reported that their room and bathroom were "Usually" clean
Cleanliness - linear mean score
Cleanliness - star rating
Patients who reported that the area around their room was "Always" quiet at night
Patients who reported that the area around their room was "Sometimes" or "Never" quiet at night
Patients who reported that the area around their room was "Usually" quiet at night
Quietness - linear mean score
Quietness - star rating
Patients who gave their hospital a rating of 6 or lower on a scale from 0 (lowest) to 10 (highest)
Patients who gave their hospital a rating of 7 or 8 on a scale from 0 (lowest) to 10 (highest)
Patients who gave their hospital a rating of 9 or 10 on a scale from 0 (lowest) to 10 (highest)
Overall hospital rating - linear mean score
Overall hospital rating - star rating
Patients who reported NO, they would probably not or definitely not recommend the hospital
Patients who reported YES, they would definitely recommend the hospital
Patients who reported YES, they would probably recommend the hospital
Recommend hospital - linear mean score
Recommend hospital - star rating
Summary star rating
Quick Facts
- Type Acute Care Hospitals
- Ownership Voluntary non-profit - Private
- Emergency Yes
- Measures 88 recorded
Data Source
Hospital data from CMS Hospital Compare. Quality measures and patient experience surveys are updated periodically by the Centers for Medicare & Medicaid Services.
About THE GENERAL
THE GENERAL is a acute care hospitals located in Baton Rouge, Louisiana. The facility is voluntary non-profit - private owned and provides emergency services. This hospital has 88 quality measures on record, covering areas such as mortality, readmission rates, complications, and patient safety. Patient experience is measured through the HCAHPS survey, with 28 surveys available for review.