ASHEVILLE-OTEEN VA MEDICAL CENTER
Hospital Information
| Facility Name | ASHEVILLE-OTEEN VA MEDICAL CENTER |
|---|---|
| Address | 1100 TUNNEL ROAD Asheville, NC 28805 |
| County | BUNCOMBE |
| Hospital Type | Acute Care - Veterans Administration |
| Ownership | Veterans Health Administration |
| Emergency Services | Yes |
| Phone | (828) 298-7911 |
Quality Measures & Clinical Outcomes
Complications
| Measure | Score | vs. National |
|---|---|---|
| Rate of complications for hip/knee replacement patients Based on 388 patients | 2.9 | No Different Than the National Rate |
Healthcare-Associated Infections
| Measure | Score | vs. National |
|---|---|---|
| Central Line Associated Bloodstream Infection (ICU + select Wards): Lower Confidence Limit 13 | Not Available | Not Available |
| Central Line Associated Bloodstream Infection (ICU + select Wards): Upper Confidence Limit 13 | Not Available | Not Available |
| Central Line Associated Bloodstream Infection: Number of Device Days | 978 | Not Available |
| Central Line Associated Bloodstream Infection (ICU + select Wards): Predicted Cases | 0.956 | Not Available |
| Central Line Associated Bloodstream Infection (ICU + select Wards): Observed Cases | 0 | Not Available |
| Central Line Associated Bloodstream Infection (ICU + select Wards) 13 | Not Available | Not Available |
| Catheter Associated Urinary Tract Infections (ICU + select Wards): Lower Confidence Limit | 0.022 | No Different than National Benchmark |
| Catheter Associated Urinary Tract Infections (ICU + select Wards): Upper Confidence Limit | 2.204 | No Different than National Benchmark |
| Catheter Associated Urinary Tract Infections (ICU + select Wards): Number of Urinary Catheter Days | 2202 | No Different than National Benchmark |
| Catheter Associated Urinary Tract Infections (ICU + select Wards): Predicted Cases | 2.238 | No Different than National Benchmark |
| Catheter Associated Urinary Tract Infections (ICU + select Wards): Observed Cases | 1 | No Different than National Benchmark |
| Catheter Associated Urinary Tract Infections (ICU + select Wards) | 0.447 | No Different than National Benchmark |
| SSI - Colon Surgery: Lower Confidence Limit 5 | Not Available | Not Available |
| SSI - Colon Surgery: Upper Confidence Limit 5 | Not Available | Not Available |
| SSI - Colon Surgery: Number of Procedures 5 | Not Available | Not Available |
| SSI - Colon Surgery: Predicted Cases 5 | Not Available | Not Available |
| SSI - Colon Surgery: Observed Cases 5 | Not Available | Not Available |
| SSI - Colon Surgery 5 | Not Available | Not Available |
| SSI - Abdominal Hysterectomy: Lower Confidence Limit 5 | Not Available | Not Available |
| SSI - Abdominal Hysterectomy: Upper Confidence Limit 5 | Not Available | Not Available |
| SSI - Abdominal Hysterectomy: Number of Procedures 5 | Not Available | Not Available |
| SSI - Abdominal Hysterectomy: Predicted Cases 5 | Not Available | Not Available |
| SSI - Abdominal Hysterectomy: Observed Cases 5 | Not Available | Not Available |
| SSI - Abdominal Hysterectomy 5 | Not Available | Not Available |
| MRSA Bacteremia: Lower Confidence Limit 5 | Not Available | Not Available |
| MRSA Bacteremia: Upper Confidence Limit 5 | Not Available | Not Available |
| MRSA Bacteremia: Patient Days 5 | Not Available | Not Available |
| MRSA Bacteremia: Predicted Cases 5 | Not Available | Not Available |
| MRSA Bacteremia: Observed Cases 5 | Not Available | Not Available |
| MRSA Bacteremia 5 | Not Available | Not Available |
| Clostridium Difficile (C.Diff): Lower Confidence Limit 5 | Not Available | Not Available |
| Clostridium Difficile (C.Diff): Upper Confidence Limit 5 | Not Available | Not Available |
| Clostridium Difficile (C.Diff): Patient Days 5 | Not Available | Not Available |
| Clostridium Difficile (C.Diff): Predicted Cases 5 | Not Available | Not Available |
| Clostridium Difficile (C.Diff): Observed Cases 5 | Not Available | Not Available |
| Clostridium Difficile (C.Diff) 5 | Not Available | Not Available |
Other Measures
| Measure | Score | vs. National |
|---|---|---|
| Hybrid Hospital-Wide All-Cause Risk Standardized Mortality Rate 5 | Not Available | Not Available |
Mortality
| Measure | Score | vs. National |
|---|---|---|
| Death rate for heart attack patients Based on 142 patients | 10.7 | No Different Than the National Rate |
| Death rate for CABG surgery patients 5 | Not Available | Not Available |
| Death rate for COPD patients Based on 179 patients | 8.3 | No Different Than the National Rate |
| Death rate for heart failure patients Based on 421 patients | 9.2 | No Different Than the National Rate |
| Death rate for pneumonia patients Based on 534 patients | 11 | Better Than the National Rate |
| Death rate for stroke patients 5 | Not Available | Not Available |
Patient Safety
| Measure | Score | vs. National |
|---|---|---|
| Pressure ulcer rate Based on 4,388 patients | 0.90 | No Different Than the National Rate |
| Death rate among surgical inpatients with serious treatable complications Based on 32 patients | 175.97 | No Different Than the National Rate |
| Iatrogenic pneumothorax rate Based on 6,385 patients | 0.29 | No Different Than the National Rate |
| In-hospital fall-associated fracture rate Based on 6,801 patients | 0.26 | No Different Than the National Rate |
| Postoperative hemorrhage or hematoma rate Based on 1,286 patients | 2.03 | No Different Than the National Rate |
| Postoperative acute kidney injury requiring dialysis rate Based on 837 patients | 1.44 | No Different Than the National Rate |
| Postoperative respiratory failure rate Based on 723 patients | 9.99 | No Different Than the National Rate |
| Perioperative pulmonary embolism or deep vein thrombosis rate Based on 1,299 patients | 3.94 | No Different Than the National Rate |
| Postoperative sepsis rate Based on 769 patients | 5.18 | No Different Than the National Rate |
| Postoperative wound dehiscence rate Based on 242 patients | 1.62 | No Different Than the National Rate |
| Abdominopelvic accidental puncture or laceration rate Based on 875 patients | 0.91 | No Different Than the National Rate |
| CMS Medicare PSI 90: Patient safety and adverse events composite | 1.10 | No Different Than the National Value |
Patient Experience (HCAHPS Survey)
Based on 456 completed surveys. Response rate: 43%.
Patients who reported that their nurses "Always" communicated well
Patients who reported that their nurses "Sometimes" or "Never" communicated well
Patients who reported that their nurses "Usually" communicated well
Nurse communication - linear mean score
Nurse communication - star rating
Patients who reported that their nurses "Always" treated them with courtesy and respect
Patients who reported that their nurses "Sometimes" or "Never" treated them with courtesy and respect
Patients who reported that their nurses "Usually" treated them with courtesy and respect
Patients who reported that their nurses "Always" listened carefully to them
Patients who reported that their nurses "Sometimes" or "Never" listened carefully to them
Patients who reported that their nurses "Usually" listened carefully to them
Patients who reported that their nurses "Always" explained things in a way they could understand
Patients who reported that their nurses "Sometimes" or "Never" explained things in a way they could understand
Patients who reported that their nurses "Usually" explained things in a way they could understand
Patients who reported that their doctors "Always" communicated well
Patients who reported that their doctors "Sometimes" or "Never" communicated well
Patients who reported that their doctors "Usually" communicated well
Doctor communication - linear mean score
Doctor communication - star rating
Patients who reported that their doctors "Always" treated them with courtesy and respect
Patients who reported that their doctors "Sometimes" or "Never" treated them with courtesy and respect
Patients who reported that their doctors "Usually" treated them with courtesy and respect
Patients who reported that their doctors "Always" listened carefully to them
Patients who reported that their doctors "Sometimes" or "Never" listened carefully to them
Patients who reported that their doctors "Usually" listened carefully to them
Patients who reported that their doctors "Always" explained things in a way they could understand
Patients who reported that their doctors "Sometimes" or "Never" explained things in a way they could understand
Patients who reported that their doctors "Usually" explained things in a way they could understand
Patients who reported that staff "Always" explained about medicines before giving it to them
Patients who reported that staff "Sometimes" or "Never" explained about medicines before giving it to them
Patients who reported that staff "Usually" explained about medicines before giving it to them
Communication about medicines - linear mean score
Communication about medicines - star rating
Patients who reported that when receiving new medication the staff "Always" communicated what the medication was for
Patients who reported that when receiving new medication the staff "Sometimes" or "Never" communicated what the medication was for
Patients who reported that when receiving new medication the staff "Usually" communicated what the medication was for.
Patients who reported that when receiving new medication the staff "Always" discussed possible side effects
Patients who reported that when receiving new medication the staff "Sometimes" or "Never" discussed possible side effects
Patients who reported that when receiving new medication the staff "Usually" discussed possible side effects
Patients who reported that NO, they were not given information about what to do during their recovery at home
Patients who reported that YES, they were given information about what to do during their recovery at home
Discharge information - linear mean score
Discharge information - star rating
Patients who reported that NO, they did not discuss whether they would need help after discharge
Patients who reported that YES, they did discuss whether they would need help after discharge
Patients who reported that NO, they did not receive written information about possible symptoms to look out for after discharge
Patients who reported that YES, they did receive written information about possible symptoms to look out for after discharge
Patients who reported that their room and bathroom were "Always" clean
Patients who reported that their room and bathroom were "Sometimes" or "Never" clean
Patients who reported that their room and bathroom were "Usually" clean
Cleanliness - linear mean score
Cleanliness - star rating
Patients who reported that the area around their room was "Always" quiet at night
Patients who reported that the area around their room was "Sometimes" or "Never" quiet at night
Patients who reported that the area around their room was "Usually" quiet at night
Quietness - linear mean score
Quietness - star rating
Patients who gave their hospital a rating of 6 or lower on a scale from 0 (lowest) to 10 (highest)
Patients who gave their hospital a rating of 7 or 8 on a scale from 0 (lowest) to 10 (highest)
Patients who gave their hospital a rating of 9 or 10 on a scale from 0 (lowest) to 10 (highest)
Overall hospital rating - linear mean score
Overall hospital rating - star rating
Patients who reported NO, they would probably not or definitely not recommend the hospital
Patients who reported YES, they would definitely recommend the hospital
Patients who reported YES, they would probably recommend the hospital
Recommend hospital - linear mean score
Recommend hospital - star rating
Summary star rating
Quick Facts
- Type Acute Care - Veterans Administration
- Ownership Veterans Health Administration
- Rating 5/5
- Emergency Yes
- Measures 56 recorded
Data Source
Hospital data from CMS Hospital Compare. Quality measures and patient experience surveys are updated periodically by the Centers for Medicare & Medicaid Services.
About ASHEVILLE-OTEEN VA MEDICAL CENTER
ASHEVILLE-OTEEN VA MEDICAL CENTER is a acute care - veterans administration located in Asheville, North Carolina. The facility is veterans health administration owned and provides emergency services. It has an overall quality rating of 5 out of 5 stars from CMS. This hospital has 56 quality measures on record, covering areas such as mortality, readmission rates, complications, and patient safety. Patient experience is measured through the HCAHPS survey, with 456 surveys available for review.